Dear SDCCD AFT Guild Members,
We are well aware of the payroll errors affecting virtually every SDCCD employee’s paycheck and have been working hard to resolve these issues. Some people are being over deducted. Some are being under deducted. Some are not being paid at all. We have been in daily contact with the payroll department, but the volume of problems is so large we can’t keep up.
The scope of this problem is huge–possibly affecting every single employee in the District in some way.
I urge every member to take the following steps to verify your pay is correct and to ensure your individual issue will get resolved:
- a) Log in to WebAdvisorand print out a hard copy of your December paystub.
- b) Log into PeopleSoftMyPortaland print out a hard copy of your January and February paystubs.
- c) Carefully compare your gross pay, your deductions, your sick leave balances, and your vacation balances (classified employees only).
Please immediately report any discrepancies by contacting the IT Helpdesk via phone, email, or website as detailed by Kent below.
Hold on to your hard copy documentation until your problem has been resolved.
If you want to voice your displeasure to the District, please consider attending and speaking at this Thursday’s Board of Trustee meeting at 4:00pm under the public comment section (item 6.01) of the meeting.
———- Forwarded message ———-
From: Kent Keyser
Sent: Thursday, March 03, 2016 2:05 PM
Subject: Peoplesoft HCM and Finance Support
To All District Staff:
Yesterday, In a joint PeopleSoft meeting with the Vice Presidents of Administration, the HCM Leads, the Finance Leads, and IT Leads, it was decided that all PeopleSoft support calls should go to the IT Helpdesk, and the IT Helpdesk will then forward to the appropriate support teams and do the necessary follow up of the call.
Work orders numbers will be issued and tracked, so you should always have a work order number and this, like all help desk contacts, will also help us to identify any patterns or issues requiring special attention.
This procedure should supersede any previously specified email addresses or phone numbers previously provided during the Finance or HCM implementation.
You may call, email or submit a support request form to the IT Helpdesk, and their hours of operation are 7:00 am to 5:00 pm.
The IT Helpdesk phone number is 619-388-7000 (or x7000), they can be reached via email at email@example.com or you can complete the IT Helpdesk online support form on the IT Website at http://it.sdccd.edu/support/supportreq.cfm.
Please feel free to let me know if you have any questions regarding this change. Remember, we are here to Assist you!
Thank you for your support!
Director, Information Technology
San Diego Community College District